What we collect, and what we do with it

We only hold what you give us. There are four places on this site where that happens:

• The contact form (/contact): your name, email address, company, country, phone number if you add one, what you are interested in, a budget band and your message.
• The estimate form (/estimate): your name, email address, company, and the six answers describing the project you want priced.
• The retail-hardware quote form (/hardware): your name, email, phone, LINE ID if you add one, store type and location, and the products and quantities you are asking about.
• The chat (the bubble in the corner): your name, email address and what you type. The conversation is kept as a transcript so the person answering can read it from the start.
• Job and partner applications (/careers): your name, contact details, where you are based, what you tell us about your experience and network, and your CV if you attach one, plus the sign-in account you apply with (your email address, and your name if you use Google) and any messages between us about the application. CVs are stored privately and opened only by the staff deciding on your application.
• Our partners’ links: if you arrive through a sales partner’s link, a cookie records which partner sent you, so they can be credited if you become a client.

We do not collect payment card details on this site. Projects are invoiced separately and paid through a card processor or bank transfer, and those details never pass through these pages.

Separately from the website, our team contacts businesses about our services using publicly listed business contact details. Every such email carries a one-click unsubscribe, and asking us to stop is honoured immediately and permanently.

• To answer you: an enquiry, an estimate or a quote is read by a person and replied to.
• To send you a confirmation that we received it, and the written scope and price you asked for.
• To keep the record of the conversation so whoever picks it up next can see what was already said.
• To understand, in aggregate, how the website is used (see below).
• To consider you for a role or a partnership you applied for, and to reply to you about it.

We do not sell, rent or trade personal information, and we do not add website enquiries to a marketing list.

The information above is stored and handled by these providers on our behalf:

• Supabase — the database that holds enquiries, estimates, quotes, chat transcripts and job applications, and the private storage for CVs. Hosted in a data centre in Mumbai, India.
• Resend — sends the confirmation and notification emails, and receives replies to emails we send.
• Vercel — hosts this website and provides anonymous, aggregate page analytics that do not identify you.
• Google Ads — a conversion tag that records when a contact form is submitted, so we know whether an advert led to an enquiry.

Each of these processes data under its own terms and holds appropriate safeguards for transfers outside the country you are in. We will also disclose information where the law requires it.

This site sets very little, and nothing that follows you elsewhere:

• ts-lang — a cookie remembering whether you chose English or Thai on the retail-hardware page. It is set only when you press the language switch, and lasts a year.
• ts-ref — set only when you arrive through a sales partner’s link. It records which partner sent you, so they are credited if you get in touch, and lasts sixty days.
• techsolve-theme — your light or dark preference, kept in local storage.
• A random chat token in local storage, so the chat bubble can show you your own conversation when you come back. It identifies the conversation, not you.
• ts-consent — your answer to the cookie question, kept in local storage so you are not asked again.
• The Google Ads tag sets advertising cookies only with your consent. In the UK, the EEA and Switzerland we ask first, and you can change your answer from “Cookies” at the foot of every page. Vercel Analytics sets no cookies.

Enquiries, estimates, quotes and chat transcripts are kept while we are in a conversation with you and for as long as we need to show what was agreed. Ask and we will delete them.

Applications we do not take forward are deleted, CV and all, within a year of our decision. Ask sooner and we will delete yours straight away.

Under Thailand’s Personal Data Protection Act, the UK and EU GDPR and similar laws where you live, you can ask us to:

• tell you what we hold about you and give you a copy;
• correct anything that is wrong;
• delete it;
• stop contacting you.

Email info@techsolve.co.th from the address you used and we will do it. You can also complain to the data protection authority where you live.

Data is encrypted in transit, stored with a provider that encrypts it at rest, and readable only by staff who need it to answer you. No system is perfectly secure; if something did go wrong we would tell the people affected.

When this page changes in substance, the date at the top changes with it. We do not email about policy updates.

The rules for using the site itself are in the terms of use.

TechSolve Solution Co., Ltd., Bangkok, Thailand. info@techsolve.co.th · +44 7301 417773